Curriculum
The full GamblePause Responsible Gaming Brochure curriculum.
Seven specialist programs covering 32 hours of certification — from frontline interaction to data-driven harm detection.
01
Professional Interaction Excellence Masterclass
Managing Customer Interactions & Identifying Harm in African Markets
8 hours · 2 half-day sessions 6 audiences
02
Foundations of Professional Engagement
Introduction to Responsible Gambling in African Operations
4 hours 6 audiences
03
Sustaining Responsible Standards
Strengthening Responsibility Beyond Regulatory Requirements
4 hours 5 audiences
04
Sustainable Play & Financial Risk Management
Understanding Player Spending in Economically Sensitive Environments
4 hours 6 audiences
05
Understanding the African Customer Mindset
Behavioural Patterns in Emerging Gambling Markets
4 hours 6 audiences
06
Optimising VIP Engagement with Safeguards
Managing High-Value Customers Responsibly
4 hours 5 audiences
07
Maximising the Value of Data Insights
Using Data to Detect and Prevent Harm
4 hours 6 audiences